Cookie Policy

1. What is a cookie?

A cookie is a small file stored on the user’s device, such as a computer, tablet or smartphone, when visiting a website.

Cookies may make it possible to recognize a user, keep a session open, retain a cart, secure a connection, remember preferences or measure website traffic.

In this Policy, the term “cookies” also refers to similar technologies that may be used to read or store information on the user’s device.

2. Why does host.nc use cookies?

The host.nc website may use cookies to allow the website to function properly, secure access to the client area, maintain the user’s session, retain the order cart, allow order management, facilitate payment, protect the website against abuse, fraud or attacks, remember certain technical preferences, measure website traffic, improve the user experience, analyze website performance and, where applicable, provide adapted content or communications.

3. Strictly necessary cookies

Certain cookies are essential for the operation of the website and services requested by the user.

They may be used to access the client area, maintain a logged-in session, manage the order cart, finalize an order, secure a form, prevent fraud, ensure client area security, allow payment and remember choices necessary for service operation.

These cookies are strictly necessary for providing the service requested by the user. They may be placed without prior consent.

Without these cookies, certain features of the website or client area may not function correctly.

4. Cookies related to the client area and orders

The host.nc website may use cookies related to the client area, login, cart, order and service management.

These cookies may be used to identify a user session, avoid requiring the user to log in again on each page, retain temporary cart information, secure forms, associate an order with a session, allow access to invoices, support tickets and subscribed services, and protect sensitive actions in the client area.

These cookies are necessary for the normal operation of the platform.

5. Payment cookies

When the user makes a payment, certain cookies or trackers may be used by payment providers offered on host.nc, including for payment card transactions or any other method available at the time of order.

These cookies may be necessary to process payment, secure the transaction, prevent fraud, verify authentication, confirm payment status and ensure payment compliance.

These cookies may be placed directly by the relevant payment providers. Users are invited to consult their own privacy and cookie policies.

6. Security cookies

Host.nc may use cookies or trackers intended to strengthen the security of the website and services.

They may be used to detect suspicious behavior, limit fraudulent access attempts, protect forms, reduce spam risks, prevent certain automated attacks, secure user sessions and protect the technical infrastructure.

These cookies are used in Hostchilipepper’s legitimate interest in protecting the website, clients, users and services offered.

7. Audience measurement cookies

Host.nc may use cookies or audience measurement tools to understand how the website is used, improve its performance and optimize the user experience.

These tools may make it possible to know, for example, the number of visitors, pages viewed, browsing path, errors encountered, website performance and devices or browsers used.

When audience measurement cookies are strictly necessary for providing the service and configured in accordance with applicable rules, they may be exempt from consent. In other cases, they are placed only after the user’s consent.

8. Marketing or advertising cookies

Host.nc may potentially use marketing or advertising cookies to measure campaign effectiveness, personalize certain communications or track visitor origin.

These cookies are not essential for website operation.

When used, they are placed only after the user’s prior consent.

The user may accept, refuse or change their choice at any time through the cookie management module when available.

9. Third-party cookies

Certain cookies may be placed by third-party services integrated into or used by host.nc, including payment providers, security tools, audience measurement tools, assistance or support services, embedded content services and communication or marketing tools.

These providers may process data according to their own privacy policies.

Hostchilipepper takes care to choose providers adapted to the needs of the service, but does not directly control all cookies placed by third parties.

10. Cookie retention period

The retention period for cookies varies according to their purpose.

Session cookies are generally deleted when the browser is closed. Persistent cookies may be retained for a limited period necessary for their purpose.

As an indication, session cookies may last for the browsing session, security cookies may be retained for the period necessary to protect the service, preference cookies may be retained to remember user choices, audience measurement cookies may be retained according to the periods applicable to the tool used, and cookies subject to consent are retained only within the limits provided by applicable regulations.

11. Consent management

When a cookie requires the user’s consent, the user may accept, refuse or customize their choices.

Refusing non-essential cookies does not prevent access to the website.

However, refusing or deleting strictly necessary cookies may prevent certain features from functioning correctly, including the client area, cart, login or payment.

The user may change their preferences at any time through the cookie management module when available.

12. Browser settings

The user may also configure their browser to accept, refuse or delete cookies.

Settings vary according to the browser used.

Deleting or blocking certain cookies may nevertheless disrupt the operation of the website, client area, cart or payment.

13. Personal data

Certain cookies may involve the processing of personal data, including IP address, technical identifiers, browsing logs or certain information related to the user session.

These processing operations are described in more detail in the Privacy Policy available at: https://host.nc/privacy-policy.

14. Changes to the Cookie Policy

Hostchilipepper reserves the right to modify this Cookie Policy in order to adapt it to changes in the website, services used, technical tools, providers or applicable regulations.

The applicable version is the version published on host.nc on the date of consultation.

15. Contact

For any question relating to the use of cookies on host.nc, you may contact:

Additional legal information is available in the Legal Notice.